We being undisputed leaders in the Avionics industry with
a large market share do believe in walking hand in hand with
our customers once we supply and install the equipments. CNS
being our forte, we provide all kinds of After Sales support
services to our own as well as third party installations across
various locations. We are providing after sales support for
an installation base worth USD 80 Million as on date.
The just right combination of state-of-the-art infrastructure & expert service professionals and efficient Customer Relationship Management enables us to provide our customers with world-class service that is timely, responsive and reliable.
HBE India- Customer Service and Support (CSS) group offers 24x7 support throughout the year and provides regional access to trained product specialists and industry-certified engineers who are trained in world class training
centers
in India and abroad.
We as a part of our services offer:
India's First Remote Diagnostics & Repair Center for our domain
Hotline support
Service engineering
Customer training (Both on site and off site)
Full maintenance programs including repair and operations
Equipment and systems audit
Product enhancements and modifications
System analysis,
optimization, and enhancements
Currently supporting an installed base of approx USD 80 Million for ATC & Broadcast products by providing 24x7x365 service
Factory Trained Engineers to carry out Warranty & Post Warranty Services
State of the art maintenance setup (up to 3 rd level) in place
Three Tier Support Approach
First Level: Through FAQ on Website
Second Level: Telephonic Support
Third Level: Remote Diagnostics & Repair
Sophisticated CRM Package for Customer Care & Management
Features of CRM
User Friendly Call management and Support functions
Stock management
Spares inventory planning
Revenue management
Category wise stock status
Zero Tolerance
MIS Reports (
e.g.
MTTR & MTBF Reports)
Engineer Skill Set mapping resulting in efficient utilization of manpower
Access provided to Collaborators& Authorized
Customers to our CRM package to check status
Access to knowledge base of collaborator
Third Party After Sales Support
Competition perceives that their declining market share is attributed to poor after sales support & hence they have engaged HBE's expertise
Support for Southern Avionics NDBs of IAF & AAI
Alliance with ASA to setup component level repair facility for their own asset base & Asian population of ATC
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